ChampionX has an immediate need for a Customer Service Representative located in Hobbs, NM. This is your opportunity to join a growing company offering a competitive base salary and benefits.

What's in it For You:

• The ability to make an impact and shape your career with a company that is passionate about growth.

• The support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best.

• Thrive in a company that values sustainability, drives a safety-focused culture and empowers through continuous improvement.

• Comprehensive benefits package that includes medical, dental, vision, 401(k) with company match and more.

What You Will Do:

• Performs data entry of tickets into Oracle computer system for multiple sales locations.

• Support processes related to customer service by keeping updated customers records and document inquiries to complement sales orders received.

• Efficiently enters orders, service requests, delivery, and customer inquiries in an inbound call center environment via phone, e-mail, or web.

• Ensures accurate and expeditious processes are met in accordance with company policies and procedures.

• Answers incoming calls to the customer service team.

• Receives customer and sales inquiries and complaints.

• Answers questions and provides information about services.

• Clearly and accurately documents issues.

• Resolves customer inquiries and communicates resolution to customers.

• Drives and contributes to the department continuous improvement culture.

• Maintains confidentiality of all matters.

• Oversees electronic invoicing process and procedures, troubleshoots problems and ensures accurate invoices are provided to our customers.

• Supports process improvement initiatives by creating documentation and training materials for some of our Order and Invoice processing procedures.

• Handles general accounts receivable functions, as assigned.

• May train others on invoicing processes and procedures.

• Knows and complies with all safety policies and procedures.

• Contributes to the department's continuous improvement culture.

• Other duties as required.

• Immigration sponsorship not offered for this role.

Minimum Qualifications:

• High school diploma or GED

• One year of customer service experience in call center or professional business to business environment preferably.

• Two years of administrative and data entry experience.

• Good oral and written communication skills, able to express thoughts clearly, both orally and in writing, using good grammar. Listens to understand input, feedback, and concerns. Provides complete information in an open, honest straightforward manner. Responds promptly and positively to questions and requests.

• Good math skills - Ability to develop and apply mathematical thinking in order to solve a range of problems in everyday situations. Involves basic arithmetic and numerical concepts and uses measurements and standard tools and formulas to calculate data.

• Good analytical and critical thinking skills - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

• Strong organizational and time management skills, with the ability to work with minimal supervision - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.

• Strong computer skills, including Microsoft Office suite - Picks up on technical things quickly; can learn new skills and knowledge is good at learning new industry, company, product, or technical knowledge; does well in technical courses and seminars.

• Basic knowledge of Oracle finance system capabilities.

• Excellent customer service skills - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance.

• Attention to detail - Ability to recognize the component parts of a procedure or object, and to verify the correctness or error in an individual part of procedure.

• Reliable and dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

Preferred Qualifications:

• Associates degree in business or related field or equivalent education and/or experience.

• Bi-lingual in Spanish proficiency

Physical Demands and Job Conditions:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

• The employee is regularly required to talk or hear.

• Employee is frequently required to sit with minimal standing, bending and lifting.

• The employee is frequently required to use hands to finger, handle, or feel and reach with hands and arms.

• Work is accomplished indoors and in air conditioned or well-ventilated facilities.

• Work is executed in an office or in a cubicle space equipped with a telephone and computer.

About ChampionX

ChampionX is a global leader in providing chemistry programs and services, drilling technology, artificial lift solutions, and automation technologies for the upstream and midstream oil and gas industry. Our world-class safety culture fuels our purpose to improve lives through our commitment to deliver sustainable operations.

Our Commitment to Diversity and Inclusion

AtChampionX, we believe the best teams are diverse and inclusive, and we are on a journey to create a workplace where every employee can grow and achieve their best. We are committed to fair and equal treatment of employees and applicants. We recruit, hire, promote, transfer and provide opportunities for advancement on the basis of individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, we will not discriminate against any employee or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran.

In addition, we are committed to furthering the principles of Equal Employment Opportunity (EEO) through Affirmative Action (AA). Our goal is to fully utilize minority, female, disabled and covered veteran individuals at all levels of the workforce.

We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance and the San Francisco Fair Chance Ordinance.